Managed Services

Our managed services provide flexible and tailored solutions that meet the demand of network infrastructure, applications, security and day-to-day IT support.

Service Desk

Our Service Desks are comprised of highly experienced staff located across Sydney and Melbourne. Our goal is to provide you with access to our team to solve your problems as quickly as possible. We value absolute transparency, and with our monthly operational reports, it ensures you have full visibility to what is happening in your IT environment.

Disaster Recovery

We use technology to monitor and manage your IT environment with the utmost efficiency. We aim to find automated solutions that stop problems from happening; and restore services as quickly as possible.

Maintenance

Our proactive maintenance applies the latest patches, including critical and security patches to ensure that your IT systems are up-to-date.

We have a dedicated team of IT technicians who deliver managed services to Not-for-Profit organisations.

Access to Expert IT Consultants

Our team of expert IT consultants will develop a tailored IT strategy, designed to suit your organisational needs and requirements.

Data Security Management

Protecting your data could not be more important. Our team will review your current security measures and provide recommendations on how to better protect your data.

24/7 Support for your Teams

Your team will have access to a support technician any day and time of the week.

Flexible and Tailored Plans

Our Managed IT Service tailored plans are flexible. We know that business requirements can change and we support you with the ability to manage the level of service we provide.


Professional Services

We deliver IT projects to help your organisation maximise the benefits of technology.

Our team works closely with your business to ensure that the defined benefits are delivered.

Network & Infrastructure

We work with industry-leading technologies to provide custom solutions that help make the most of your IT investment. We have the experience, the skills and the resources to design, install and maintain a fully integrated network that meets your business and IT objectives.

Program Project Management and Procurement

Our engineers work with you beyond the initial design and implement state to provide support throughout the entire lifecycle of the project, including post-planning implementation, upgrades, testing and on-going technical support.

All Virtual IT Group projects are delivered using experienced resources including Prince2 project management methodologies. These resources can also be leveraged by our clients to assist with program and project delivery outside of standard Virtual IT Group engagements.

Unified Communications

Virtual IT Group has maintained its position as an industry leader in unified communication technologies. As recognition of our expertise in designing and implementing networks, Virtual IT Group holds both Cisco Collaboration and Cisco Data-centre Specialisations. This allows us to guarantee delivery of superior data, voice and video solutions.

Digital Transformations

The continuous advancement of technology requires that businesses embrace digital transformation. Whether that be Data Centre Infrastructure (Servers, Storage, Firewalls, and Routers), Networking (Switches and WiFi) or EndPoint devices (PC, Laptops, Thin Clients), we can help you achieve business transformation with minimal interruption.

Virtual IT Group has an experienced team with a proven track record delivering transformation projects using industry leading technologies. Business projects delivered include:

  • Business Intelligence (Data Warehouses, Reporting and Dashboards)
  • LoB and systems integration
  • Business process digitisation and automation (forms and workflows)
  • Document Management
  • Intranets
  • Customer Portals
  • Public Websites

Developmental Services

We design and implement customised solutions to help your business run smoothly.

We can help you with Intranets and Portals, Forms and Workflows, Document Management Solutions, Websites and Integration Development.

Sharepoint Intranet

With SharePoint Intranet you can structure your business information including: policies, forms and templates to create a single place that stores all of your information without sacrificing security. We take advantage of Microsoft’s SharePoint platform on Office 365, which includes features like document workflows, versioning, electronic forms and collaborative editing, so that you can gain efficiency in the way you work.

Software Development

Do you have a software project and need a development team? You may have a website, mobile app, customer portal (extranet) or maybe integration between your ERP, CRM or LOB systems? Virtual IT Group can assist with your software development requirements.


Cloud Services

We combine our cloud expertise,

with Telstra’s own cloud infrastructure to guide, implement and manage your business cloud, so that you can focus on business growth. We help you find the right Commercial Off-The-Shelf (COTS) solutions and provide project management services to assist the transition.

Cloud

Our Private Cloud Infrastructure services are hosted in Tier 1 data centres across the East Coast of Australia (Sydney, Melbourne and Brisbane). The infrastructure is built using leading industry vendors such as Cisco, HP and Dell. Services offered in our Cloud Environment include IaaS (Infrastructure as a Service), SaaS (Software as a Service) and DaaS (Desktop as a Service).

Data Centre Solutions

Virtual IT Group has invested heavily in building an infrastructure platform so that we can provide rocksolid availability for our customers. When you choose Virtual IT Group Hosting Solutions you get the benefit of utilising our heavy investment in leading-edge equipment for your business. To build this sort of speed, redundancy and fault tolerance into an in-house network if often prohibitively expensive or technically infeasible. By hosting your servers on Virtual IT Groups network you get access to all these resources plus more, and it is all included in your single monthly fee.

Benefits of Hosted Infrastructure:

  • Save on Hardware and Software
  • Save on Support
  • Improve your DR capabilities
  • Protect your Business
  • Improve your stability
  • Access to Enterprise Grade Hardware

Consulting Services

Our consultants have extensive experience across multiple sectors.

We work with you to understand your business direction and help provide IT strategies and roadmaps to ensure your technology is aligned.

IT Review and Assessments

Are you looking for another opinion or perspective? We help our clients by reviewing their IT environment and providing objective feedback on how it can be improved.

Digital transformation Office

We have a Digital Transformation Office for organisations that have an internal IT team who are tied up in other operational responsibilities. Our consultants can help define your IT roadmap; or contribute to executing an existing plan.

Virtual CIO (vCIO)

Our Virtual CIO (vCIO) packages provide collaborative solutions that address your business challenges. We suggest innovative ideas that are embraced by your customers to help you maintain a competitive advantage. The primary goal of this service is to help organisations develop IT Strategies and Roadmaps that align their business objectives and their technology. We do this through planning, engagement, reporting, and governance.


Security Services

We detect and respond to security threats so that you can conduct business activities with peace of mind.

Data Protection & Privacy

We secure your intellectual property from network breaches, hackers and internal mistakes so that you can focus on running your business.

Security & Consulting

We assess the security of your current IT environment, and create roadmaps towards eliminating your security risks. We suggest strategies aimed at protecting your data with cost effective solutions.

Identity Theft & Protection

Our identity theft protection systems can access the Dark Web to identify stolen credentials and warn your organisation of breach. Our alerts enable passwords to be changed and identify practices which need to be reviewed.

Cyber Security

The protection of critical company and customer information is crucial in maintaining a companies reputation and enterprise value. At Virtual IT Group, we begin with understanding what is most important to you, and then structure our support program so that your business is able to grow securely – without risk of cyber attack.

Backup & Data Recovery

In the event of breach, data loss or ransomware attack, Virtual IT Group respond rapidly to provide a full suite of services including: data recovery, server configuration, network reconfiguration, investigation and analysis.